PRIVACY POLICY

Koalaa Limited ("Koalaa", "we" and "us") is a company incorporated in England and Wales with registered address ℅ Koalaa Ltd, Data Officer, 21 Swain Street, Marylebone, NW8 8RZ.

We are committed to respecting your privacy, keeping your data safe, and providing you with ways to understand and control how your information is used and shared. The data we collect helps us provide you with a personalized experience while using our products and services. We have prepared this Privacy Policy to describe to you our practices regarding the personal information we collect from users of our website located at www.yourkoalaa.com (the "Site").

In this privacy policy ("Privacy Policy"), "you" and "your" means you, the person accessing the Site. Please read this Privacy Policy carefully to understand how we use and protect any personal information that you provide to us.

By accessing and using Services, you consent to the collection, use and transfer of your personal information in accordance with this Privacy Policy.

This Privacy Policy covers:

What information does Koalaa collect?
Our Cookie Policy
How does Koalaa use the information we collect?
How does Koalaa share your information?
How do you control your information?
Processing Information
Third Party websites
Security
How to contact us
Changes to this policy

What information does Koalaa collect?

The Website:

When you visit the Site, we will not collect any personal information about you unless you provide it to us voluntarily.

We may log information using Cookies. Cookies are small data files stored on your hard drive by a website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal experience on our Site. When you first visit the Site we will ask you to accept or reject our cookies. Please feel free to choose what’s best for you.

After accepting cookies, Koalaa can not delete cookies from your browser remotely. If you would like instructions on how to delete cookies on your browser, please email us at: hi@yourkoalaa.com

Google Analytics: We may also use an analytics service provider (including Google Analytics) for website traffic analysis and reporting. This allows us to improve the user experience on our website. Further information concerning Google’s terms and conditions of use and data privacy can be found at https://www.google.com/analytics/terms/.

Our Store:

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Wix's Terms of Service and Privacy Policy found at: https://www.wix.com/about/terms-of-use

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

At the checkout process we may ask if you would like to sign up voluntarily for our email newsletter. If you accept our email newsletter and do not wish to continue to receive emails, please click unsubscribe on the last email you received or contact hi@yourkoalaa.com to remove your email address and name manually from our records.

Contacting us via email:

If you contact us via email, we will collect your name and email address, as well as any other content included in the email. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at hi@yourkoalaa.com or writing to us at ℅ Koalaa Ltd, Data Officer, 21 Swain Street, Marylebone, NW8 8RZ

We will only use any information that we collect from you in accordance with this Privacy Policy.

We do not intentionally gather personal information from users who are under the age of 13. If a child under 13 submits personal information to Koalaa and we learn that personal information is the information of a child under 13, we will attempt to delete the information as soon as possible. If you believe that we might have any personal information from a child under 13, please contact us at hi@yourkoalaa.com.

How does Koalaa use the information we collect?

The data we collect helps us provide you a personalized experience while using our products and Services. We may use your information for the following purposes:

1 To provide and operate the Services;

2 To provide our Users with ongoing customer assistance and technical support;

3 To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

4 To create aggregated statistical data and other aggregated and/or inferred Non Personal Information, which we or our business partners may use to provide and improve our respective services;

5 To comply with any applicable laws and regulations.

We may get personal information about you from other sources. We may add this information to the information we have already collected from you in order to improve the products and Services we provide.

How does Koalaa share your information?

Other than as expressly set out in this Privacy Policy or as otherwise required or permitted by law, we will not share, sell or distribute any of the information you provide to us without your consent.

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. We may anonymize and/or de-identify information collected by the Site or Service or via other means. Our use and disclosure of aggregated and/or de-identified information is not subject to any restrictions under this Privacy Policy, and we may disclose it to others without limitation for any purpose.

How do you control your information?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at hi@yourkoalaa.com or writing to us at ℅ Koalaa Ltd, Data Officer, 21 Swain Street, Marylebone, NW8 8RZ. We may continue to use your de-identified data after you deactivate your account.

You can opt-out of promotional emails from us by following the unsubscribe instructions provided in the email you receive or by contacting us directly. If you opt-out, we may still send you non-marketing emails including emails about your account(s) and our business dealings with you.

Processing Information

By using the Site or Service, you understand and consent to the collection, use, processing and transfer, of your personally identifiable and non-personally identifiable information globally, including countries outside the EEA or different to that in which your information is collected, in accordance with this Privacy Policy, and to the use and processing of such information in global locations that may have different levels of privacy protection than in your own country.

Third Party websites

Our Site or Service may contain links to third party websites. When you click on a link to any other website or location, you will leave our Site or Service and go to another site and another entity may collect information from you. We have no control over, do not review, and cannot be responsible for, these outside websites or their content. Please be aware that the terms of this Privacy Policy do not apply to these outside websites or content, or to any collection of data after you click on links to such outside websites. We encourage you to read the privacy policies of every website you visit. The links to third party websites or locations are for your convenience and do not signify our endorsement of such third parties or their products, content, or websites.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

How to contact us

If you have any questions, comments or concerns about this Privacy Policy please contact us at hi@yourkoalaa.com

Changes to this policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.