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Terms and Conditions

Overview

This website is operated by Koalaa Limited. Throughout the site, the terms “we”, “us” and “our” refer to Koalaa Limited. Koalaa Limited offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

 

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

 

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

 

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

 

Our store is hosted on Wix Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Section 1

Section 1: Online Store Terms

  1. By agreeing to these Terms of Service, you represent that you are at least the age of majority in your county, state or province of residence, or that you are the age of majority in your county, state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).​​

  2. You must not transmit any worms or viruses or any code of a destructive nature.

  3. A breach or violation of any of the Terms will result in an immediate termination of your Services.

  4. Consumers may only purchase, subscribe or hire Goods through Our Site if they are at least 18 years of age.

Section 2

Section 2: General Conditions

  1. We reserve the right to refuse service to anyone for any reason at any time.

  2. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

  3. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

  4. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 3

Section 3: Accuracy, Completeness and Timeliness of Information

  1. We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

  2. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Section 4

Section 4: Modifications to the Service and Price

  1. The price for our products are subject to change without notice.

  2. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

  3. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Section 5

Section 5: Terms of Sale - Products / Services 

  1. Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Shipping / Return Policy (Clause 7).

  2. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

  3. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

  4. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

  5. We may from time to time withdraw certain products from sale.  If any Goods purchased by you (whether as a one-off purchase or by subscription) are likely to be affected by such withdrawal, We will inform you in writing at least 1 day in advance. You will be refunded in full for any Goods paid for that you will not receive due to their withdrawal. Refunds will be made within 14 calendar days of Your Order, using the same payment method that you used when ordering the Goods [unless you specifically request that We make a refund using a different method and we are able to refund in that method].

  6. In the event that the price of Goods you have ordered changes between Your Order being placed and Us processing that Order and taking payment, you will be charged the price shown on Our Site at the time of placing your Order.

  7. All prices on Our Site include VAT.  If the VAT rate changes between your Order being placed and Us taking payment, the amount of VAT payable will be automatically adjusted when taking payment.

  8. Delivery charges are not included in the price of Goods displayed on Our Site. Delivery options and related charges will be presented to you as part of the order process.

  9. Our Site will guide you through the ordering process.  Before submitting your Order you will be given the opportunity to review your Order and amend it.  Please ensure that you have checked your Order carefully before submitting it.

  10. If, during the order process, you provide Us with incorrect or incomplete information, please contact Us as soon as possible.  If We are unable to process your Order due to incorrect or incomplete information, We will contact you to ask to correct it.  If you do not give us the accurate or complete information within a reasonable time of Our request, We will cancel your Order and treat the Contract as being at an end.  If We incur any costs as a result of your incorrect or incomplete information, We may pass those costs on to you.

  11. No part of Our Site constitutes a contractual offer capable of acceptance.  Your Order constitutes a contractual offer that We may, at Our sole discretion, accept.  Our acknowledgement of receipt of your Order does not mean that we have accepted it.  Our acceptance is indicated by Us sending you an Order Confirmation by email.  Only once We have sent you an Order Confirmation will there be a legally binding Contract between Us and you.

  12. Order Confirmations shall contain the following information:

    1. Your Order Number;

    2. Confirmation of the Goods ordered including full details of the main characteristics of those Goods;

    3. Fully itemised pricing for the Goods ordered including, where appropriate, taxes, delivery and other additional charges;

    4. Estimated delivery date(s) [and time(s)] will follow in a separate shipping email;]If your Order is for the regular delivery of Goods by subscription, details of your subscription, including its duration.

  13. In the unlikely event that We do not accept or cannot fulfil your Order for any reason, We will explain why in writing.  No payment will be taken under normal circumstances.  If We have taken payment any such sums will be refunded to you as soon as possible and in any event within 14 days.

  14. Any refunds due under this Clause 5 will be made using the same payment method that you used when ordering the Goods [unless you specifically request that We make a refund using a different method and we are able to refund using this method].

Section 6

Section 6: Accuracy of Billing and Account Information

  1. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

  2. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

  3. If you do not make any payment due to Us within 7 days of Us reminding you that it is due, We may suspend delivery of the Goods as under sub-Clause 7.7.  If you still have not made payment within 14 days of Our reminder, We may cancel the Contract. Outstanding sums (including interest) will remain due and payable and will not be affected by cancellation.

  4. If you believe that We have charged you an incorrect amount, please contact Us as soon as reasonably possible to let us know. 

Section 7

Section 7: Returns policy

  1. All Goods purchased through Our Site will normally be delivered as follows:

    1. For one-off purchases, Goods will normally be delivered within 30 working days after the date of Our Order Confirmation unless otherwise agreed or specified during the Order process subject to delays caused by events outside of Our control;

    2. For the ongoing supply of Goods by subscription, Goods will normally be delivered on the dates specified in your Order Confirmation and We will continue delivering the Goods until your subscription expires, or until it is ended either by you or Us.

  2. If for any reason we are unable to deliver the Goods to your chosen delivery address, we will leave a note informing you that the Goods have been returned to our premises with instructions for arranging re-delivery. If you do not collect the Goods or arrange for re-delivery, we will contact you to ask for further instructions. We may charge you for storage costs and for re-delivery. If we cannot contact you despite our reasonable efforts, or we cannot arrange re-delivery or collection, we may end the Contract and issue you with a refund but may deduct a reasonable sum in compensation for any net costs incurred by us as a result.

  3. In the unlikely event that We fail to deliver the Goods on time, as described in sub-Clause 7.1, if any of the following apply you may treat the Contract as being at an end immediately:

    1. We have refused to deliver your Goods; or 

    2. In light of all relevant circumstances, delivery within that time period was essential; or

    3. You told Us when ordering the Goods that delivery within that time period was essential.

  4. If you do not wish to cancel under sub-Clause 7.3 or if none of the specified circumstances apply, you may specify a new (reasonable) delivery date for the Goods in question.  If We fail to meet the new deadline, you may then treat the Contract as being at an end.

  5. You may cancel some or all of the Goods under sub-Clauses 7.3 or 7.4 provided that separating the Goods is possible and would not significantly reduce their value.  Any sums that you have already paid for cancelled Goods and their delivery will be refunded to you within 14 days.  Please note that if any cancelled Goods are delivered to you, you must return them to Us or arrange with Us for their collection.  In either case, We will bear the cost of returning the cancelled Goods.

  6. In some limited circumstances We may need to suspend the delivery of Goods to you for one or more of the following reasons:

    1. To fix technical problems with the Goods or to make necessary minor technical changes;

    2. To update the Goods to comply with relevant changes in the law or other regulatory requirements;

    3. To make more significant changes to the Goods.

  7. If We need to suspend delivery of the Goods for any of the reasons set out in sub-Clause 7.6, We will inform you in advance of the suspension and explain why it is necessary (unless We need to suspend delivery for urgent or emergency reasons such as a dangerous problem with the Goods, in which case We will inform you as soon as reasonably possible after suspension).  No payment will be taken from you while delivery is suspended.  If suspension lasts (or We tell you that it is going to last) for more than 14 days, you may end the Contract.

  8. We may suspend delivery of the Goods if We do not receive payment on time for those Goods from you.  We will inform you of the non-payment on the due date, however if you do not make payment within 14 days of Our notice, We may suspend delivery of the Goods until We have received all outstanding sums due from you.  If We do suspend delivery of the Goods, We will inform you of the suspension.  You will not be charged for any Goods while delivery is suspended.  If you have contacted Us to dispute any charges in good faith We will not suspend delivery of the Goods.

  9. Delivery shall be deemed complete and the responsibility for the Goods will pass to you once We have delivered the Goods to the address [including, where relevant, any alternative address] you have provided.

  10. Ownership of the Goods passes to you once we have received payment in full of all sums due (including any applicable delivery charges and / or Security Deposit for hire) for those Goods.

  11. Any refunds due under this Clause 7 will be made using the same payment method that you used when ordering the Goods [unless you specifically request that We make a refund using a different method ad we are able to refund using that method].

  12. By law, We must provide goods that are of satisfactory quality, fit for purpose, as described at the time of purchase, in accordance with any pre-contract information We have provided, and that match any samples or models that you have seen or examined (unless We have made you aware of any differences).  If any digital content is included in the Goods, that digital content must also conform.  If any Goods you have purchased do not comply and, for example, have faults or are damaged when you receive them, or if you receive incorrect (or incorrectly priced) Goods, please contact Us at hi@yourkoalaa.com as soon as reasonably possible to inform Us of the fault, damage or error, and to arrange for a refund, repair or replacement.  Your available remedies will be as follows:

    1. Beginning on the day that you receive the Goods (and ownership of them) you have a 30 calendar day right to reject the Goods and to receive a full refund if they do not conform as stated above.

    2. If you do not wish to reject the Goods, or if the 30 calendar day rejection period has expired, you may request a repair of the Goods or a replacement.  We will bear any associated costs and will carry out the repair or replacement within a reasonable time and without significant inconvenience to you.  In certain circumstances, where a repair or replacement is impossible or otherwise disproportionate, We may instead offer you the alternative (i.e. a replacement instead of a repair or vice versa) or a full refund.  If you request a repair or replacement during the 30 calendar day rejection period, that period will be suspended while We carry out the repair or replacement and will resume on the day that you receive the replacement or repaired Goods.  If less than 7 calendar days remain out of the original period, it will be extended to 7 calendar days.

  13. If, after a repair or replacement, the Goods still do not conform (or if We cannot do so as previously described, or have failed to act within a reasonable time or without significant inconvenience to you), you may ask Us to attempt the repair or replacement again (you do not have to give Us multiple opportunities to do so if you do not want to), or you have the right either to keep the Goods at a reduced price, or to reject them in exchange for a refund.

  14. If you exercise the final right to reject the goods more than six months after you have received the Goods (and ownership of them), We may reduce any refund to reflect the use that you have had out of the Goods.

  15. Within a period of one year after you have received the Goods (and ownership of them), if the Goods do not last a reasonable length of time, you may be entitled to a partial refund.  Please be aware that after six months have passed since you received the Goods, the burden of proof will be on you to prove that the defect or non-conformity existed at the time of delivery.

  16. Please note that you will not be eligible to claim under this Clause 7 if We informed you of the fault(s), damage or other problems with the Goods before you purchased them (and it is because of the same issue that you now wish to return them); if you have purchased the Goods for an unsuitable purpose that is neither obvious nor made known to Us and the problem has resulted from your use of the Goods for that purpose; or if the problem is the result of normal wear and tear, misuse or intentional or careless damage.  Please also note that you may not cancel or return Goods to Us under this Clause 7 merely because you have changed your mind.  If you are a consumer you have a legal right to a 14 calendar day cooling-off period ,which is further supplemented by Our Goodwill Guarantee, bringing it to a total of 30 calendar days, within which you can cancel and return Goods for this reason.  

  17. To return Goods to Us for any reason under this Clause 7, please contact Us at hi@yourkoalaa.com to arrange for a collection and return.  We will be fully responsible for the costs of returning Goods under this Clause 7 and will reimburse you where appropriate.

  18. Refunds (whether full or partial, including reductions in price) under this Clause 7 will be issued within 14 calendar days of the day on which We agree that you are entitled to the refund.

  19. Any and all refunds issued under this Clause 7 will include all delivery costs for the affected Goods.

  20. Refunds under this Clause 7 will be made using the same payment method that you used when ordering the Goods [unless you specifically request that We make a refund using a different method and we are able to refund using that method].

  21. For further information on your rights as a consumer, please contact your local Citizens’ Advice Bureau or Trading Standards Office.

  22. If the Goods are being delivered on a regular basis under a subscription, the cooling-off period ends 14 calendar days after the day on which you (or someone you nominate) receive(s) the first delivery of Goods.  

  23. If you wish to exercise your right to cancel under this Clause 7, you must inform Us of your decision within the cooling-off period. Please use the details on our contact page: www.yourkoalaa.com/contact

  24. We may ask you why you have chosen to cancel and may use any answers you provide to improve Our Goods and services, however please note that you are under no obligation to provide any details if you do not wish to.

  25. Please note that you may lose your legal right to cancel under this Clause 7 in the following circumstances:

    1. If the Goods are sealed for health or hygiene reasons and you have unsealed those Goods after receiving them;

    2. If the Goods consist of sealed audio or video recordings (e.g. CD or DVD) or sealed computer software and you have unsealed the Goods after receiving them;

    3. If the Goods are likely to deteriorate quickly, for example flowers or food;

    4. If the Goods have been personalised or custom-made for you; 

    5. If the Goods have been inseparably mixed with other items (according to their nature) after you have received them.

  26. Please ensure that you return Goods to Us no more than 14 calendar days after the day on which you have informed Us that you wish to cancel under this Clause 7.

  27. Refunds under this Clause 12 will be issued to you within 14 calendar days of the following:

  28. The day on which We receive the Goods back; or

  29. The day on which you inform Us (supplying evidence) that you have sent the Goods back (if this is earlier than the day under sub-Clause 7.27.1); or

  30. If We have not yet provided an Order Confirmation or have not yet dispatched the Goods, the day on which you inform Us that you wish to cancel the Contract.

  31. Refunds under this Clause 7 may be subject to deductions in the following circumstances:

  32. Refunds may be reduced for any diminished value in the Goods resulting from your excessive handling of them (e.g. no more than would be permitted in a shop).  Please note that if We issue a refund before We have received the Goods and have had a chance to inspect them, We may subsequently charge you an appropriate sum if We find that the Goods have been handled excessively.

  33. Standard delivery charges will be reimbursed in full as part of your refund.  Please note, however, that We cannot reimburse for premium delivery.  We will only reimburse the equivalent standard delivery costs when issuing refunds under this Clause 7. OR If a refund is issued to you under this Clause 7, you will receive a full refund of any delivery charges (including, where relevant, premium delivery).  We are required by law to reimburse standard delivery charges (or the equivalent) only. 

  34. Refunds under this Clause 7 will be made using the same payment method that you used when ordering the Goods [unless you specifically request that We make a refund using a different method].

Sectin 8

Section 8: Optional Tools

  1. We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

  2. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

  3. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

  4. We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Section 9

Section 9: Third-Party Links

  1. Certain content, products and services available via our Service may include materials from third-parties.

  2. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

  3. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Section 10

Section 10: User Comments, Feedback and Other Submissions

  1. If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

  2. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

  3. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Section 11

Section 11: Personal Information

  1. Your submission of personal information through the store is governed by our Privacy Policy.

Section 12

Section 12: Errors, Inaccuracies and Omissions

  1. Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

  2. We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Section 13

Section 13: Prohibited Use

  1. In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Section 14

Section 14: Disclaimer of Warranties; Limitation of Liability

  1. We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

  2. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

  3. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

  4. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

  5. In no case shall Koalaa Limited, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Section 15

Section 15: Indemnification

  1. You agree to indemnify, defend and hold harmless Koalaa Limited and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Section 16

Section 16: Severability

  1. In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 17

Section 17: Termination

  1. The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

  2. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

  3. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Section 18

Section 18: Entire Agreement

  1. The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

  2. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

  3. Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 19

Section 19: Governing Law

  1. These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, the law of England & Wales.

  2. If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Sub-Clause 19.1 above takes away or reduces your rights as a consumer to rely on those provisions.

  3. If you are a consumer, any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency. 

  4. If you are a business, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the [non] exclusive jurisdiction of the courts of England & Wales.

Section 20

Section 20: Changes to Terms of Service

  1. You can review the most current version of the Terms of Service at any time at this page.

  2. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 21

Section 21: Contact Information

  1. Questions about the Terms of Service please email us at hi@yourkoalaa.com, or other relevant contact information provided on www.yourkoalaa.com/contact

Want to chat to us more about the tools available or creating a custom tool? You can call us, email us or fill in the form on our contact page. Or, you can read some of our FAQs.

HOW CAN WE HELP?

 Tel: 07561 336 233    |    hi@yourkoalaa.com

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